Total quality management anna university question papers 2013

If the system itself prevents good work, performance appraisal cannot serve its intended purpose of differentiating among individuals for purposes of salary adjustment.

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When turnaround at the end of a project becomes a gut-wrenching experience with unnecessary disputes which must be settled that arise due to insufficient quality or indifference to quality, settlement by negotiation, arbitration, or even litigation imposes a serious drain on the financial resources of a company and limits profit potential.

Mean and range charts are required to be established for this process. To encourage basic and applied research and development in the field of quality and dissemination of its results to the organization. What are the main advantages of generalized error co-efficient. These circles are called M circles.

Deming argues, most appraisal system are based on the faulty assumption that individuals have significant control over their own performance, i. Include result expectations that identify actions to meet or exceed those expectations.

To form teams of interested managers to lead the efforts. Construction managers need to improve their performance. Predictive maintenance Equipment Condition evaluated periodically and maintenance carried out.

What you will learn from this article: Why is continuous improvement process required. Compute the capability index. However, when you look at successful companies you find a much higher percentage of successful TQM implementation.

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In a well designed system, it is impossible to do a job improperly. What is a dominant pole. OR b i With the aid of a pyramidal diagram, describe the documentation hierarchy stipulated in ISO standard. Define gain cross over. Draw the figure to depict customer satisfaction model.

In a well designed system, it is impossible to do a job improperly. Why is customer — supplier partnership required. No knowledge of tools: Determine the trial central line and control limits. Draw the figure to depict customer satisfaction model 4.

What is Nichols chart. What are root loci. List out the customer prescription of quality 6.

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Total quality management anna university question papers 2013
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